Return & Refund Policy
1. Eligibility for Returns
Due to the wholesale nature of our business, returns are accepted only under the following conditions:
- Product received is damaged
- Wrong product delivered
- Quantity mismatch
- Manufacturing defect
DueReturns will not be accepted for:
- Change of mind
- Unsold inventory
- Quantity mismatch
- Minor packaging damage (without product damage)
2. Return Request Timeline
Customers must raise a return request within 48 hours of delivery.
To request a return, contact us at:
- 📧 support@faridabadwholesale.com
- 📱 +91-9999319556
3. Mandatory Unboxing Video
A clear unboxing video is compulsory for all return claims.
The video must:
- Start before opening the package
- Clearly show shipping label
- Show product condition
Without unboxing proof, return claims may be rejected.
4. Refund Process
Once the returned product is inspected and approved:
- Refund will be processed within 5–7 business days
- Refund will be issued to original payment method
In case of bulk orders, refund timelines may vary.
5. Replacement Policy
If stock is available, we may offer a replacement instead of refund.
Replacement shipping time:
3–7 business days after approval.
6. Non-Returnable Items
The following items are not eligible for return:
- Clearance stocks
- Special bulk pricing orders
- Customized products
7. Return Shipping
If return is approved due to our error:
-
✔ Return shipping cost will be borne by us.
If return is approved under special circumstances:
-
✔ Customer may need to bear return shipping charges.
8. Cancellation Policy
Orders once dispatched cannot be cancelled.
Orders can only be cancelled before dispatch confirmation.
Important Note
Faridabad Wholesale reserves the right to reject return requests if policy conditions are not met.